ADX261 Examcollection Dumps & New ADX261 Exam Notes

Drag to rearrange sections
HTML/Embedded Content

ADX261 Examcollection Dumps, New ADX261 Exam Notes, ADX261 Latest Exam Registration, New ADX261 Exam Questions, Test ADX261 Guide

What's more, part of that ExamsLabs ADX261 dumps now are free: https://drive.google.com/open?id=1tPGgB3K5yNYjGF4dcvFpZpwzrH2atzN3

ADX261 practice software creates an atmosphere just like a real Salesforce exam thus developing your confidence and leaving no space for any surprises that make you anxious on the day of the exam. Moreover, the software is developed by ExamsLabs in a way that is simple to use and helps you perform better at the Administer and Maintain Service Cloud exam. But in case you face any problem in accessing the Salesforce ADX261 exam questions while preparing for the Administer and Maintain Service Cloud exam, there is a product support team at ExamsLabs to help you with it. You get guaranteed money back – if despite proper preparation using the Salesforce ADX261 by ExamsLabs you are unable to pass the exam. Grab the opportunity to learn, pass the Administer and Maintain Service Cloud exam, and grow your career. By taking Salesforce certification you can even improve your potential earning power and build a better professional network.

Salesforce ADX261 (Administer and Maintain Service Cloud) Certification Exam is designed for professionals who have experience in Salesforce Service Cloud administration and maintenance. ADX261 Exam measures your knowledge and skills in managing and configuring the Service Cloud, including case management, knowledge management, and communication channels.

>> ADX261 Examcollection Dumps <<

Free PDF ADX261 Examcollection Dumps & Leader in Qualification Exams & Well-Prepared ADX261: Administer and Maintain Service Cloud

It helps you to pass the Salesforce ADX261 test with excellent results. Salesforce ADX261 imitates the actual ADX261 exam environment. You can take the ADX261 practice exam many times to evaluate and enhance your Salesforce ADX261 Exam Preparation level. Desktop ADX261 practice test software is compatible with windows and the web-based software will work on these operating systems: Android, IOS, Windows, and Linux.

Salesforce Administer and Maintain Service Cloud Sample Questions (Q183-Q188):

NEW QUESTION # 183
Cloud Kicks is migrating from an external knowledge base to Salesforce Knowledge. Currently, users can select from 8 top-level topics. Each topic has 250 subtopics, arranged into a hierarc that is 10 levels deep.
What should a consultant recommend?

  • A. Organize up to 200 categories in each category group.
  • B. Consolidate into 3 or fewer category groups.
  • C. Assign up to 10 data categories per category group to each article.
  • D. Reorganize Into a hierarchy with 6 or fewer levels.

Answer: B


NEW QUESTION # 184
After migrating to Lightning Experience, users are complaining that they are unable to create a Knowledge article when closing a case.
How should the consultant resolve this issue?

  • A. Enable Read/Write/Create permissions for Knowledge articles.
  • B. Inform users that the only way to create articles is from the Knowledge component.
  • C. Add the Manage Salesforce Knowledge permission to the user's profile.

Answer: C


NEW QUESTION # 185
Cloud Kicks (CK) uses Service Cloud and Slack. For difficult cases, service agents want to create a swarm in Slack to pull in experts from multiple CK departments.
What should the consultant recommend to an agent who wants to launch a Slack Swarm?

  • A. Escalation rules
  • B. Apex trigger
  • C. Quick Action

Answer: C

Explanation:
For agents wanting to launch a Slack Swarm for difficult cases, Quick Actions provide a straightforward and efficient way to initiate these collaborative efforts. Quick Actions can be configured to start a swarm directly from the Salesforce record, facilitating rapid cross-departmental collaboration in Slack. This approach streamlines the process of pulling in experts from various departments to work together on solving complex customer issues.


NEW QUESTION # 186
Cloud Kicks customers need a method to create cases without a login. Managers are concerned that public options will increase the number of spam cases created.
What is the recommended option to prevent the creation of spam cases?

  • A. Web-to-Case with Einstein Case Classification
  • B. Web-to-Case with reCAPTCHA enabled
  • C. On-Demand Email-to-Case Threading

Answer: B

Explanation:
To address concerns about spam cases without requiring customer login, implementing Web-to-Case with reCAPTCHA is recommended. reCAPTCHA adds a layer of security, verifying that case submissions are made by humans and not automated spam bots. This effectively reduces spam while maintaining accessibility for genuine customers to submit cases, balancing security with user convenience.


NEW QUESTION # 187
Universal Containers (UC) is planning to use Service Cloud Messaging to send SMS messages to customers. Messages are always between 175 and 255 characters.
What should the consultant recommend that UC use for messaging?

  • A. SMS Long Code
  • B. SMS Enhanced
  • C. SMS Short Code

Answer: A

Explanation:
For sending SMS messages between 175 and 255 characters, using SMS Long Code is recommended. Long Codes are standard telephone numbers used for longer text message communications, suitable for more detailed SMS interactions with customers while providing a more personalized experience.


NEW QUESTION # 188
......

ADX261 practice test keeps a record of your attempts so you can evaluate and enhance your progress. Our Administer and Maintain Service Cloud (ADX261) practice exams replicate the real Administer and Maintain Service Cloud (ADX261) exam environment so you can eliminate your anxiety. You can access the web-based Administer and Maintain Service Cloud (ADX261) practice exam through browsers. Moreover, operating systems such as Mac, iOS, Android, Windows, and Linux support the online ADX261 practice exam.

New ADX261 Exam Notes: https://www.examslabs.com/Salesforce/Certified-Service-Cloud-Consultant/best-ADX261-exam-dumps.html

P.S. Free 2025 Salesforce ADX261 dumps are available on Google Drive shared by ExamsLabs: https://drive.google.com/open?id=1tPGgB3K5yNYjGF4dcvFpZpwzrH2atzN3

html    
Drag to rearrange sections
Rich Text Content
rich_text    

Page Comments