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Salesforce Experience Cloud platform enables businesses to create personalized digital experiences for their customers, partners, and employees. As a Salesforce Certified Experience Cloud Consultant, you will be responsible for designing and implementing these experiences. You will work closely with clients to understand their business needs and create solutions that improve customer engagement, increase productivity, and drive revenue growth.

Salesforce Experience-Cloud-Consultant certification exam consists of 60 multiple-choice questions that must be completed within 105 minutes. Candidates must achieve a passing score of 63% or higher to earn the certification. Experience-Cloud-Consultant Exam is designed to assess a candidate's knowledge of key concepts related to the Experience Cloud platform, as well as their ability to design and implement effective solutions using the platform. Successful candidates will have a deep understanding of the platform's capabilities and will be able to leverage them to create engaging and effective experiences for their customers.

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q168-Q173):

NEW QUESTION # 168
The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.
How should the Salesforce Administrator accomplish this?

  • A. Keep existing topics and reassign articles to newly created topics.
  • B. Mark old topics as Inactive and assign articles to the new active topics.
  • C. Merge similar topics in Content Management.
  • D. Delete existing topics and assign articles to newly created topics.

Answer: C

Explanation:
To simplify topics but keep articles that have been assigned to the topics, you need to merge similar topics in Content Management. This will allow you to combine two or more topics into one and update the articles that have been assigned to the merged topics.


NEW QUESTION # 169
Universal Containers (UC) maintains multiple customer-facing sites, but only one profile for all customer users. No customer has access to more than one site.
Which step should the UC system administrator take to grant customers access to the appropriate site?

  • A. Assign the profile to the site membership.
  • B. Create and assign a permission set to the users and site.
  • C. Add user to the All Customer Portal Users public group.
  • D. Enable the Customer Identity profile or permission set.

Answer: A

Explanation:
This option allows UC to grant customers access to the appropriate site. Site membership is a feature that defines which users can access a site and what permissions they have. UC can assign the profile for all customer users to the site membership of each site and specify the default page access and object permissions for that profile. UC can also assign permission sets to the site membership to grant additional permissions to specific users4


NEW QUESTION # 170
Get Cloudy Consulting wants to leverage Experience Bundle for making updates to its community.
What are the two key features of experienceBundle?
Choose 2 answers

  • A. ExperimentBundle provides editable community metadata in a human-readable format.
  • B. ExperinceBundle allows us to programmatically edit any community but using Experience Builder.
  • C. ExperienceBundle enables Creating experiencing across orgs.
  • D. ExperienceBundle provides editable community metadata in a human-readable format.

Answer: A,B


NEW QUESTION # 171
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers

  • A. Case Type by Issue
  • B. Number of lead records created
  • C. Average Handle Time compared to Bot Session Time
  • D. CSAT (Customer Satisfaction score)
  • E. Case deflection

Answer: C,D,E


NEW QUESTION # 172
Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce.
Which user license should be recommended for CK's employees to access Experience Cloud sites?

  • A. Salesforce Authenticated Site
  • B. Salesforce Unlimited
  • C. Platform Portal
  • D. Customer Community

Answer: D


NEW QUESTION # 173
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