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Latest FS-Con-101 Exam Notes, FS-Con-101 Latest Exam Discount, Real FS-Con-101 Testing Environment, FS-Con-101 Quiz, Certification FS-Con-101 Test Questions

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Salesforce Certified Field Service Consultant Sample Questions (Q62-Q67):

NEW QUESTION # 62
Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is incharge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?

  • A. Set the individual Technicians as Capacity-Based Service Resources.
  • B. Create the individual Technicians as Service Crew Members.
  • C. Create the Contractor Manager as a Crew Service Resource.
  • D. Set the Contractor Manager as a Capacity-Based Service Resource.

Answer: D

Explanation:
Capacity-Based Service Resources are service resources that have a limited number of hours available for work per day or week[150]. Setting the Contractor Manager as a Capacity-BasedService Resource would allow Universal Containers to outsource 100 hours of weekly maintenance to an external Contractor by setting up criteria such as capacity hours per week equals 100 and capacity type equals weekly[151]. Creating the individual Technicians as Service Crew Members would not work because Service Crew Members are service resources that belong to a crew and share the same service appointments[152]. Setting the individual Technicians as Capacity-Based Service Resources would not work because Universal Containers does not have visibility into the individual external technicians. Creating the Contractor Manager as a Crew Service Resource would not work because Crew Service Resources are service resources that act as leaders or managers of a crew and can assign crew members to service appointments[153]. References: https://help.
salesforce.com/s/articleView?id=sf.fs_service_resources_capacity_based.htm&type=5 https://help.salesforce.
com/s/articleView?id=sf.fs_service_resources_capacity_based_create_edit.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_service_crews_overview.htm&type=5https://help.salesforce.com/s
/articleView?id=sf.fs_service_crews_create_edit_delete.htm&type=5


NEW QUESTION # 63
Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

  • A. Utilize a custom Global Price Book and add all products as Price Book Entries.
  • B. Create customer-specific Price Books and add all products as Price Book Entries.
  • C. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
  • D. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

Answer: D

Explanation:
This option allows applying different prices for the same product based on the customer agreement, and avoids duplicating products that have standard prices. References:https://help.salesforce.com/s/articleView?
id=sf.fs_price_books.htm&type=5


NEW QUESTION # 64
Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?

  • A. Set the Polygon AssignmentPolicy to the Highest Level.
  • B. Set the Territory Assignment Policy to the Highest Level.
  • C. Set the Territory Assignment Policy to the Lowest Level.
  • D. Set the Polygon Assignment Policy to the Lowest Level.

Answer: D

Explanation:
Polygons are geographic areas that define service territories for scheduling and optimization purposes. The Polygon Assignment Policy determines which polygon in a service territory hierarchy is used to assign service appointments to service resources based on their location or skills. Setting it to the Lowest Level ensures that service appointments are assigned based on the polygon of the child service territory in the hierarchy1. Setting it to the Highest Level would use the polygon of the parent service territory in the hierarchy1. TheTerritory Assignment Policy determines which territory in a hierarchy is used to filter available resources for scheduling. It does not affect polygon assignment. References: 1 https://help.salesforce.
com/s/articleView?id=sf.fs_polygons_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_territories_overview.htm&type=5


NEW QUESTION # 65
Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the SalesforceField Service mobile app.
What should a Consultant recommend to control their Technicians' view?

  • A. Page Layouts
  • B. Visualforce Pages
  • C. Field Sets
  • D. Mini-Page Layouts

Answer: C

Explanation:
Field Sets allow controlling which fields are displayed on the Work Orderand Service Appointment cards in the Salesforce Field Service mobile app. References:https://help.salesforce.com/s/articleView?id=sf.
fs_mobile_fields.htm&type=5


NEW QUESTION # 66
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

  • A. service appointment
  • B. service report
  • C. work types
  • D. work order

Answer: D

Explanation:
A Product Request record can be added to a Work Order to request a product from inventory for a service appointment. A Work Type is a template that defines the duration, skills, and products required fora work order or work order line item. A Service Appointment is a record that represents a scheduled visit by a service resource to a customer location. A Service Report is a document that summarizes the details and outcomes of a service appointment. References: https://help.salesforce.com/s/articleView?id=sf.fs_product_requests.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5https://help.salesforce.com/s
/articleView?id=sf.fs_service_reports.htm&type=5


NEW QUESTION # 67
......

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