Salesforce Certified-Business-Analyst Practice Test For Supreme Achievement 2026

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Salesforce Certified-Business-Analyst (Salesforce Certified Business Analyst) Certification Exam is a highly sought-after certification in the IT industry. It is designed for professionals who seek to demonstrate their expertise in various business analysis techniques and tools in the Salesforce environment. Certified-Business-Analyst exam is designed to validate a candidate's skills in identifying and defining business requirements, as well as designing and implementing solutions that meet those requirements in the Salesforce ecosystem.

The purpose of the Salesforce Certified Business Analyst Certification Exam is to validate your knowledge of Salesforce solutions and your ability to analyze business requirements. Salesforce Certified Business Analyst Exam certification exam covers topics such as Salesforce data modeling, business process automation, reporting and analytics, and security and access. By passing this certification exam, you demonstrate your proficiency in using Salesforce tools and features to design and implement effective solutions for your organization.

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Salesforce Certified Business Analyst Exam Sample Questions (Q99-Q104):

NEW QUESTION # 99
Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to cash process. A business analyst (BA) is tasked with understanding NTO's current processes, identifying areas of improvement, and communicating it effectively to stakeholders.
What should the BA use to accomplish the goal?

  • A. Business analysis plan
  • B. Change management
  • C. Process mapping

Answer: C


NEW QUESTION # 100
The business analyst (BA) at Cloud Kicks is working on improving the company's Service Cloud deployment.
The BA wants to leverage Universal Process Notation (UPN) to document the current process.
What is one benefit of using UPN in this scenario?

  • A. Complex processes can be documented with 20 or more activity boxes.
  • B. Key parts of a process can be easily identified by using different shapes.
  • C. A single activity box can answer Who, What, When, Why, and How.

Answer: C


NEW QUESTION # 101
The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.
Which additional step is required during the UAT planning process?

  • A. Gather business requirements.
  • B. Schedule deployment.
  • C. Identify power users.

Answer: C

Explanation:
The first step that the business analyst should take before starting UAT is to identify power users. Power users are users who have extensive knowledge and experience with using Salesforce, and can provide valuable feedback and insights during UAT. Power users can help to write, review, and execute UAT scenarios, as well as train and support other users during UAT. Power users can also act as champions for change management, and help to promote adoption and satisfaction with the solution. The business analyst should identify power users from different roles, teams, or regions, depending on the scope and scale of the project. The business analyst should also communicate with power users about their expectations, responsibilities, and availability for UAT.


NEW QUESTION # 102
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:

What should the BA do?

  • A. Hold a one-on-one diagram session with each stakeholder before the workshop.
  • B. Proceed with the workshop as scheduled with the stakeholders who are available.
  • C. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.

Answer: C

Explanation:
This answer states that canceling the workshop and rescheduling it to a date when all stakeholders are available is what the BA should do after receiving the calendar responses for an initial live process mapping session with all stakeholders for revamping its support process to improve the customer experience. A process mapping session is a collaborative activity where the BA and the stakeholders work together to document and analyze the current state of a business process, identify pain points and opportunities, and design the future state of the process. Canceling the workshop and rescheduling it can help the BA to ensure that all stakeholders are present and engaged in the session, and that their input and feedback are captured and considered. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-process-ma


NEW QUESTION # 103
Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to understand details about the Salesforce environment:
* Custom apps
* Active Salesforce Sites
* Active flows
* Custom tabs
* Visualforce pages
A Which path should the BA take to find this information?

  • A. Review configuration settings.
  • B. Read business process documentation
  • C. Conduct stakeholder interviews.

Answer: A

Explanation:
The path that the business analyst should take to find information about custom apps, active Salesforce Sites, active flows, custom tabs, and Visualforce pages is to review configuration settings. Configuration settings are options or preferences that can be customized or modified in Setup. They can help the business analyst understand how Salesforce was implemented and what features or components were enabled or disabled.
Custom apps, active Salesforce Sites, active flows, custom tabs, and Visualforce pages are examples of configuration settings that can be accessed or changed in Setup.Conducting stakeholder interviews may be a useful way to gather information about business needs, expectations, or feedback, but not about technical details or configuration settings. Reading business process documentation may be a useful way to understand how a business process works or flows, but not about technical details or configuration settings. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro


NEW QUESTION # 104
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