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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions (Q124-Q129):

NEW QUESTION # 124
Infiwave offers Internet and Voice services to residential customers. In order to provision the services, a technician visits the customer location to install the modem, then provides the modem-related data over the phone, and after capturing the data the request is sent to the fulfillment system. Infiwave has identified that having the technicians provide the data over the phone is error prone.
Which two features should Infiwave use from Industries Order Management to support this functionality and to avoid errors during data capture?

  • A. Implement a Milestone Orchestration item to execute a request on the fulfillment system for activation
  • B. Implement a Manual Orchestration item, assign it to the technician, and configure an OmniScript for the technician to capture the data
  • C. Implement a Push Orchestration item, assign it to a technician, and configure an OmniScript for the technician to capture the data
  • D. Implement a Callout Orchestration item to execute a request on the fulfillment system for activation

Answer: B,C

Explanation:
Industries Order Management (OM) provides multiple orchestration item types to manage human tasks, system tasks, and external service calls. For field technician data capture, Salesforce recommends manual data capture orchestration items combined with OmniScripts, so technicians enter information directly instead of relaying it verbally-reducing errors and improving data quality.
A Manual Orchestration Item (Option C) creates a human task assigned to a technician and pauses the orchestration until the technician completes the task. This is the exact pattern used when capturing installation details, device identifiers, serial numbers, modem MAC addresses, or activation parameters.
A Push Orchestration Item (Option A) is also applicable when a task must be automatically "pushed" to an external party (like a field technician mobile app). The Push item assigns the work and embeds the OmniScript UI, enabling the technician to directly enter data, ensuring accuracy and eliminating the error-prone phone call process.
Options B and D (Milestone and Callout items) represent automated system tasks and do not support interactive technician data capture.


NEW QUESTION # 125
Which object is connected to Action Plan?

  • A. Visit
  • B. Action Plan Template item
  • C. Assessment Task
  • D. Retail Store

Answer: A

Explanation:
An action plan is connected to a visit, which represents a scheduled or unscheduled interaction between a field rep and a retail store. A visit can have one or more action plans associated with it, depending on the tasks that need to be completed during the visit. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 25.


NEW QUESTION # 126
Universal Containers is using Communications Cloud for their B2B use cases. They have an integration with a legacy stack that will handle network provisioning and billing. As part of their Order Management process they have to send the customer data to the legacy app, which in turn provisions billing.
What should a Consultant recommend to make this callout easier to configure, easier to maintain, and performant?

  • A. Create a custom integration adapter to fetch the customer info and pass it to the payload that will be sent to the external application.
  • B. Model the customer data to Technical Products along with other Products and Services and create Decomposition relationships accordingly to send the right information within the callout tasks.
  • C. Model the customer data as multi picklist attributes within the cart and create Decomposition relationships accordingly to send the right information within the callout tasks.
  • D. Model the customer data as fields on Order and pass the fields along with the other attributes to the payload.

Answer: D

Explanation:
In Communications Cloud, integrations performed during Order Management-especially callouts for provisioning, billing, and customer synchronization-should use the Order object as the primary integration payload source. Salesforce's public Order Management design principles specify that customer data required for external provisioning should be modeled directly on the Order when the data is stable, required frequently, and does not belong to technical products.
This approach offers:
Simple configuration (fields on Order object rather than product attributes) High maintainability, because administrators can adjust mappings without changing product models or decomposition rules Performance efficiency, as Order-based callouts do not require deep decomposition navigation or attribute inheritance logic Clear separation of commercial vs. technical data, one of the core EPC principles Options C and D introduce unnecessary complexity. Customer data does not belong on Technical Products (C) nor should it be modeled as multi-picklist cart attributes (D), as these degrade performance and complicate decomposition. A custom adapter (A) adds code and contradicts Salesforce's declarative-first approach.


NEW QUESTION # 127
Items are not appearing in the delivery task. What object needs to be assigned to the user for the items to be listed

  • A. Product
  • B. Product Transfer
  • C. Retail Store KPI
  • D. Shipment

Answer: D

Explanation:
Assigning the Shipment object to the user enables the listing of items in the delivery task, as this object tracks the movement of products from warehouses to retail locations.


NEW QUESTION # 128
Prior to rollout testing users find themselves failing all the test cases related to delivery tasks What is a potential reason for this?

  • A. The KPIs are too extreme and causing the system to fail
  • B. The tester did not have the lightning direct store delivery Permission Set added
  • C. The tester is outside the geofence for the store
  • D. The tester did not have the Lightning Retail Execution Plus Permission Set added

Answer: B

Explanation:
A possible reason for failing all the test cases related to delivery tasks is that the tester did not have the lightning direct store delivery Permission Set added. A Permission Set is a collection of settings and permissions that grant users access to various tools and features. The lightning direct store delivery Permission Set is required for users who need to use the delivery task functionality and related objects, such as product transfers and shipments. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 29.


NEW QUESTION # 129
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