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Pegasystems PEGACPDC25V1 考試大綱:
| 主題 |
簡介 |
| 主題 1 |
- Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
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| 主題 2 |
- Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.
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| 主題 3 |
- Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.
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| 主題 4 |
- AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.
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最新的 Pega Decisioning Consultant PEGACPDC25V1 免費考試真題 (Q43-Q48):
問題 #43
As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer. What is the next step that Pega Customer Decision Hub takes?
- A. Reevaluates the Next-Best-Action
- B. Sends a detailed email about the offer
- C. Adds the customer to the potential churn list
- D. Stops presenting offers to the customer
答案:A
解題說明:
Pega Customer Decision Hub is a dynamic and adaptive system that constantly reevaluates the Next-Best-Action for each customer based on their interactions and feedback. If a customer rejects an offer, the system will update the customer profile and the offer performance, and then reapply the Next-Best-Action strategy to select and prioritize another offer that is more relevant and valuable for the customer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]
問題 #44
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website.
The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning architect, what do you configure to select the best offer from both groups based on customer behavior?
- A. Ensure that the propensity is enabled in Arbitration tab.
- B. Create a prioritization decision strategy at the Group-level.
- C. Enable a business value in the prioritization formula.
- D. Create an adaptive model rule at the Issue-level.
答案:A
解題說明:
To select the best offer from both groups based on customer behavior, you need to ensure that the propensity is enabled in Arbitration tab. Propensity is a measure of how likely a customer is to accept an offer, based on their past behavior and profile. By enabling propensity in Arbitration tab, you can compare the propensities of different offers across groups and select the one with the highest propensity as the next best action. Verified References: Pega Academy - Decisioning Consultant - Arbitrating actions
問題 #45
A decisioning architect wants to use the customer properties income and age in a Filter component. Which decision component is required to enable access to these properties?
- A. Data Import
- B. None, properties are available
- C. Set Property
- D. Proposition Data
答案:A
解題說明:
To enable access to customer properties in a Filter component, you need to use a Data Import component. A Data Import component allows you to read data from various sources, such as data sets, data pages, or data flows, and make it available for other components in the strategy. In this case, you need to use a Data Import component that reads from a customer data source that contains income and age properties. Verified Reference: Pega Academy - Decisioning Consultant - Importing data
問題 #46
MyCo, a telecom company, wants to start promoting data plan offers through SMS to qualified customers.
The marketing team needs to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?
- A. Run the starting population segment daily.
- B. Trigger an external Extract-Transform-Load (ETL) process.
- C. Select a different audience sample with a similar profile.
- D. Select the Refresh the audience checkbox.
答案:D
問題 #47
U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?
- A. Remap the scorecard property in the decision strategy for the change to take effect.
- B. A new proposition filter needs to be configured in the strategy to filter on customer income.
- C. Add a new Group By component for the mortgage limit calculation.
- D. The score calculation is independent of the strategy and no change is required.
答案:D
解題說明:
The score calculation is independent of the strategy and no change is required. When you use a scorecard component in a decision strategy, you only need to specify the name of the scorecard rule and the output property that will store the score value. The scorecard rule itself defines how the score is calculated based on the input properties and factors. Therefore, if you update the scorecard rule to include a new property in the calculation, you do not need to make any changes in the decision strategy for the updated scorecard to take effect. Verified References: [Pega Academy - Decisioning Consultant - Using scorecards]
問題 #48
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