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The ITIL 4 Foundation exam is a 60-minute exam that consists of 40 multiple-choice questions. The passing score for the exam is 65% or higher. ITILFNDv4 Exam can be taken online or at a testing center. ITILFNDv4 exam fee varies depending on the location and the testing center. Upon passing the exam, candidates will receive a certificate that recognizes their knowledge and understanding of the ITIL 4 framework.

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EXIN ITIL 4 Foundation Sample Questions (Q177-Q182):

NEW QUESTION # 177
What is a recommendation of the `focus on value' guiding principle?

  • A. Focus on the value of new and significant projects first
  • B. Focus on value for the service provider first
  • C. Focus on value at every step of the improvement
  • D. Make `focus on value' a responsibility of the management

Answer: C


NEW QUESTION # 178
When planning `continual improvement', which approach for assessing the current state of a service is CORRECT?

  • A. An organization should always use an approach that combines Lean, Agile and DevOps methodologies
  • B. An organization should always use a single technique to ensure metrics are consistent
  • C. An organization should always develop competencies in methodologies and techniques that will meet their needs
  • D. An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis

Answer: C


NEW QUESTION # 179
Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

  • A. Deployment management
  • B. Change control
  • C. Service configuration management
  • D. Release management

Answer: B


NEW QUESTION # 180
Which is the BEST type of resource for investigating complex incidents?

  • A. Knowledgeable support staff
  • B. Self-help systems
  • C. Detailed work instructions
  • D. Disaster recovery plans

Answer: A


NEW QUESTION # 181
What is the purpose of the 'problem management' practice?

  • A. To protect the information needed by the organization to conduct its business
  • B. To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services
  • C. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
  • D. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors

Answer: D


NEW QUESTION # 182
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