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Salesforce AP-211 Exam Syllabus Topics:

Topic Details
Topic 1
  • Design: This domain encompasses creating Health Cloud solution designs using best practices, modeling healthcare entities with appropriate objects, determining specific capabilities to use, defining success metrics and reporting, implementing security and compliance, developing integration strategies, and creating data migration plans.
Topic 2
  • Discovery: This domain covers identifying customer personas and stakeholders, defining required capabilities from use cases, and gathering functional and technical requirements to achieve desired business outcomes.
Topic 3
  • Implement: This domain focuses on installing Health Cloud, configuring applications and OmniStudio components, customizing features, implementing integrations and APIs, configuring security rules, and establishing reporting.
Topic 4
  • Deploy: This domain addresses pre-deployment and post-deployment steps for specific use cases and Health Cloud capabilities, along with managing technical aspects through Mobile app capabilities.

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Salesforce Health Cloud Accredited Professional Sample Questions (Q67-Q72):

NEW QUESTION # 67
A provider's office wants to verify a patient's insurance plan information and coverage when they call into the call center to book an appointment.
Which capability should a consultant leverage to address this requirement?

  • A. Utilization Management
  • B. Benefits Eligibility and Verification
  • C. Identity Verification
  • D. Intelligent Appointment Management

Answer: B

Explanation:
Step 1: Requirement Analysis
The provider's office needs to verify a patient's insurance plan information and coverage when a patient calls to book an appointment.
This means checking whether the patient's insurance is active, what services are covered, and any applicable copays or eligibility details.
Step 2: Health Cloud Out-of-the-Box Capability
Benefits Eligibility and Verification is the dedicated Health Cloud capability that allows provider offices and payers to verify a patient's insurance coverage, eligibility, and benefit details in real time, either through integration with payers or using Health Cloud workflows.
Extract:
"Health Cloud offers Benefits Eligibility and Verification, enabling providers and payers to confirm a patient's plan information and coverage eligibility, reducing the risk of denied claims and improving the patient experience." Administer Health Cloud - Benefits Eligibility and Verification Step 3: Review of Options A . Benefits Eligibility and Verification: Directly addresses insurance plan and coverage verification.
B . Intelligent Appointment Management: For scheduling, not insurance verification.
C . Utilization Management: For prior authorizations and care request reviews.
D . Identity Verification: For confirming patient identity, not insurance coverage.


NEW QUESTION # 68
A provider uses an external appointment management system. The default solution provided by Health Cloud is not viable for the provider.
How should a consultant implement a robust system for the provider?

  • A. Use an electronic health record (EHR) routing system to book the appointment in Health Cloud
  • B. Create an Apex class and leverage Intelligent Appointment Management.
  • C. Create a custom FHIR Adapter to make calls to Health Cloud.
  • D. Use a package created by ISV (Independent Software Vendor) for Health Cloud.

Answer: B


NEW QUESTION # 69
While implementing contracting as part of Provider Network Management, a customer wants to manage different types of payments.
Which object should a consultant configure to achieve this?

  • A. Care Fee Agreement
  • B. Value-Based Agreement
  • C. Payment Agreement
  • D. Agreement Detail

Answer: C


NEW QUESTION # 70
A customer wants to view a patient's health conditions and clinical encounters as a sequence of events happening over time on the patient's Person Account page.
What should a consultant do to achieve this using the Enhanced Timeline functionality?

  • A. Create a new Timeline View Configuration record.
  • B. Create a new Timeline record within Setup.
  • C. Clone the HCTimeline FlexCard for customization.
  • D. Add a record to the HealthCloudTimelineConfig custom setting.

Answer: A

Explanation:
* Enhanced Timeline Functionality:
The Enhanced Timeline in Health Cloud displays a sequence of clinical events (e.g., health conditions and encounters) on a patient's Person Account.
Exact Extract:
"To configure the Enhanced Timeline component to show custom event types and adjust the event display, create a Timeline View Configuration record." Reference:
* Other Options:
Timeline records within Setup and HealthCloudTimelineConfig custom setting are not how the Enhanced Timeline is configured for new event views.
Cloning the HCTimeline FlexCard is not required or recommended for this configuration.


NEW QUESTION # 71
During a sprint demo, a customer wants to update fields in the UI on the Patient Medication Manager component.
Which two objects is a consultant able to add and/or remove fields from?
Choose 2 answers

  • A. Medication Dispense
  • B. Medication Details
  • C. Medication Strength
  • D. Medication Request

Answer: B,D

Explanation:
The Patient Medication Manager component in Salesforce Health Cloud surfaces data from FHIR-aligned medication objects. When customers request field updates on this UI component, the consultant can configure fields from the underlying objects.
A . Medication Details → Stores key information about a patient's medications. Fields from this object can be exposed or customized on the Patient Medication Manager.
C . Medication Request → Represents a provider's request or order for a medication. Fields from this object are also available to configure in the Patient Medication Manager.
Together, these two objects form the basis of what's displayed and editable in the Patient Medication Manager.
Why not the others?
B . Medication Dispense - Tracks when and how a medication was dispensed. It is not directly configurable for field-level updates in the Patient Medication Manager component.
D . Medication Strength - Captures clinical details about dosage strength, but it isn't one of the configurable objects in the Patient Medication Manager UI.
Salesforce Health Cloud Reference:
Salesforce Health Cloud Medication Management:
"The Patient Medication Manager component displays information from Medication Details and Medication Request objects. Administrators can add or remove fields from these objects to tailor the component."


NEW QUESTION # 72
......

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