最新的1Z0-1064-26新版題庫上線,幫助妳通過1Z0-1064-26考試

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1Z0-1064-26新版題庫上線, 1Z0-1064-26更新, 1Z0-1064-26最新考題, 1Z0-1064-26學習筆記, 1Z0-1064-26學習資料

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section Weight Objectives
Topic 1: Fusion Service Overview and Setup 15% - Security model, roles and access control
- Functional Setup Manager (FSM) usage
- Service configuration basics
Topic 2: Omnichannel Communications 15% - Email, chat and CTI configuration
- Work routing and queue setup
- Media toolbar and agent notifications
Topic 3: Customization, Productivity and Analytics 10% - SmartText, hotkeys and audit features
- Application Composer and extensions
- OTBI reporting and integration basics
Topic 4: Service Request Management 25% - Milestones and action plans
- Service catalog and entitlements
- SR categories, assignment rules and routing
- SR creation, lifecycle and processing
Topic 5: Digital Customer Service (DCS) 20% - DCS architecture and deployment
- Authentication, profiles and security
- Themes, templates and page customization
Topic 6: Knowledge Management 15% - Knowledge base setup and configuration
- Article management and access

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最新的 Oracle Cloud 1Z0-1064-26 免費考試真題 (Q27-Q32):

問題 #27
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

  • A. Make them available internally to agents as part of the Service Request Knowledge Panel.
  • B. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
  • C. Make them available to employees and agents via My Knowledge.
  • D. Make them available externally to customers via My Digital Customer Service (DCS).
  • E. Make them available to external users by giving them access to the internal "My Knowledge" page.

答案:B,C,D


問題 #28
What should you do to enable Password Reset in Digital Customer Service (DCS)?

  • A. Obtain the Change Password Link and add it to your DCS page.
  • B. Enable the "Password Reset" option in the User Administration component.
  • C. Add the Password Reset component to your DCS application.
  • D. Instruct users that they can only change their password by chatting with an agent.

答案:A


問題 #29
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

  • A. First Response is due on Friday, 12 noon EST.
  • B. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
  • C. Resolution is due on Saturday, 2 PM EST.
  • D. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.

答案:A,B


問題 #30
Oracle Engagement Cloud provides tools to add or modify which six types of entities?

  • A. Icons
  • B. Objects
  • C. Reports
  • D. Fields
  • E. Themes
  • F. Roles and privileges
  • G. Object workflow
  • H. Exports

答案:B,C,D,H


問題 #31
You are creating or editing a SmartText entry. Which four options can you insert into the entry?

  • A. URLs
  • B. Other SmartText entries
  • C. Variables
  • D. Images
  • E. Text
  • F. Tables

答案:B,C,E,F


問題 #32
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