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Salesforce Plat-Admn-201 Exam Overview:
>> Plat-Admn-201퍼펙트 인증공부 <<
최신 Plat-Admn-201퍼펙트 인증공부 덤프공부자료
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Salesforce Plat-Admn-201 시험요강:
| 주제 |
소개 |
| 주제 1 |
- Data and Analytics Management: This domain focuses on data operations including importing, exporting, and backing up data, maintaining data quality through validation rules, and creating reports and dashboards while understanding sharing model impacts.
|
| 주제 2 |
- Agentforce AI: This domain introduces AI-powered agents in Salesforce, covering use cases, configuration in Agent Builder, security considerations, and troubleshooting agent permissions.
|
| 주제 3 |
- Sales and Marketing Applications: This domain addresses sales cycle management from leads to opportunities, including productivity features, lead automation, campaign management, forecasting, and Einstein for Sales capabilities.
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| 주제 4 |
- Service and Support Applications: This domain covers case management systems, including case assignment, queues, and automation through escalation rules, auto-response rules, and Einstein for Service.
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| 주제 5 |
- Configuration and Setup: This domain covers foundational administrative tasks including company settings, user interface configuration, user management with licenses and access controls, and implementing security measures through login restrictions and the Salesforce sharing model.
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| 주제 6 |
- Object Manager and Lightning App Builder: This domain focuses on Salesforce data architecture, including object relationships, field customization, page layout management, and understanding the implications of field deletions on dependent features.
|
| 주제 7 |
- Automation: This domain covers automation tools for streamlining business processes, including assignment and escalation rules, Flow configuration for various scenarios, and approval process setup.
|
최신 Salesforce Certified Administrator Plat-Admn-201 무료샘플문제 (Q52-Q57):
질문 # 52
Ursa Major Solar is adding objects to a custom report type. How many objects, maximum, can be added to this report type?
- A. Unlimited as long as the objects have associations
- B. One as long as the object has a master-child relationship
- C. Four as long as the objects have associations
- D. Two as long as the objects have associations
정답:C
질문 # 53
What are two capabilities of Salesforce Knowledge? Choose 2 answers.
- A. Any user can write and publish articles.
- B. Users can rate the helpfulness of articles
- C. Knowledge articles are always publicly available for customers.
- D. Knowledge articles integrate with Service Console.
정답:B,D
질문 # 54
Universal Containers regularly imports Accounts from an external order system that has its own ID field for each record. What should the System Administrator do to help prevent duplicates during these imports?
- A. Create a formula field that identifies matches.
- B. Use VLOOKUP to find matching records in Salesforce.
- C. Create a unique External ID field on Accounts in Salesforce for matching.
- D. Use the ID from the order system in place of the Salesforce ID.
정답:C
질문 # 55
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support. How should a Platform Administrator solve for this issue?
- A. Adjust the current business hours to accommodate the Eastern time zone.
- B. Create one set of business hours per time zone.
- C. Set temporary business hours for each time zone.
- D. Allow the reps to set business hours manually.
정답:B
설명:
Salesforce allows for the creation of multiple Business Hours records to support global teams working in different time zones. To solve the requirement for Ursa Major Solar, the Platform Administrator should create two distinct sets of business hours: one for "Pacific Support" (9 AM - 5 PM PT) and one for "Eastern Support" (9 AM - 5 PM ET). This is essential because Business Hours are used by the system to calculate escalation rules and milestones correctly. For example, an escalation rule for an Eastern-based case 1should start counting at 9 AM ET, not 9 AM PT. Adjusting the current record to "accommodate" both (Option A) would result in a 12-hour window that doesn't accurately reflect either team's true availability. Users cannot manually set their own business hours (Option B) in a way that affects system automation. Creating one set per time zone ensures that the support team's performance metrics and automated routing are accurate and localized.
질문 # 56
A Platform Administrator at Cloud Kicks received a request from the head of sales operations to create a process in which opportunities must be validated by specific team leaders based on a mix of criteria. When the administrator analysed the list of criteria, they found that there were 30 potential sets of criteria that would identify the proper person to route the request to. How should the administrator fulfill this request?
- A. Use a screen flow to allow the seller to input the criteria in a form that is then sent to the appropriate leader.
- B. Create a record triggered flow orchestration to properly route the requests.
- C. Create an approval process with specific entry criteria and approval steps for each of the sets of criteria specified.
- D. Create a button on the opportunity that brings up an email template to send to the correct leader.
정답:C
설명:
While modern tools like Flow Orchestration exist, the standard and most robust way to handle complex, criteria-based routing for record sign-offs is an Approval Process. An approval process can handle many different "Approval Steps," and each step can have its own "Step Entry Criteria." For instance, Step 1 could route to Leader A if the region is "North," while Step 2 routes to Leader B if the region is "South" and the discount is >20%. With 30 potential sets of criteria, the administrator can build a comprehensive process that automatically identifies the correct approver without user intervention. Using an email button (Option A) or a manual form (Option D) is prone to human error, as the salesperson might select the wrong leader. A record-triggered flow (Option C) can launch an approval process, but the complex multi-step routing logic is best managed within the Approval engine itself to maintain a clear audit trail of who approved what and why.
질문 # 57
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