ITIL-4-CDS Tests Dumps, ITIL-4-CDS Test Exam, ITIL-4-CDS Valid Dumps

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ITIL-4-CDS Valid Exam Objectives, ITIL-4-CDS Latest Practice Materials, New ITIL-4-CDS Exam Cram, Latest ITIL-4-CDS Exam Camp, ITIL-4-CDS Exam Dumps

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Section Objectives
Topic 1: Introduction to Create, Deliver and Support - Core concepts of service value streams
  • 1. Value streams and workflows
  • 2. Service value system integration
Topic 2: Prioritization and Work Management - Work planning and prioritization
  • 1. Capacity and demand management
  • 2. Backlog management
Topic 3: Value Stream Design and Development - Designing service value streams
  • 1. Service design considerations
  • 2. Customer journey mapping
Topic 4: Create, Deliver and Support Practices - Service performance and quality
  • 1. Monitoring and measurement
  • 2. Continual improvement
- Supporting management practices
  • 1. Change enablement
  • 2. Incident management
  • 3. Problem management
  • 4. Service desk
  • 5. Knowledge management
Topic 5: Organizational Structure and Teams - Team culture and collaboration
  • 1. Team capabilities and competencies
  • 2. Workforce planning and development
Topic 6: Information and Technology - Supporting technologies
  • 1. Automation and tool integration
  • 2. Service management technologies

>> ITIL-4-CDS Valid Exam Objectives <<

Peoplecert ITIL-4-CDS Latest Practice Materials & New ITIL-4-CDS Exam Cram

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q83-Q88):

NEW QUESTION # 83
An organization has many team members who work independently and spend time on the work which interests them the most.
Which recommendation is MOST applicable to this situation?

  • A. Hold regular meetings focusing on problem solutions
  • B. Promote a culture of learning and development
  • C. Incorporate the organization's vision into the team culture
  • D. Encourage informal teams across the organization

Answer: C


NEW QUESTION # 84
To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream. Which improvement is MOST LIKELY to improve the entire value stream?

  • A. Reducing the time spent assessing and approving changes
  • B. Minimizing handoffs between specialists within a development team
  • C. Reducing the time it takes to provide environments for projects
  • D. Designing a continuous integration/continuous delivery pipeline

Answer: D


NEW QUESTION # 85
Which is an example of results-based measurement and reporting?

  • A. Measuring and reporting the number of hours worked by service desk staff
  • B. Measuring and reporting customer satisfaction with closed incidents
  • C. Measuring and reporting the cost of providing a service to customers and users
  • D. Measuring and reporting the number of supplier-related interruptions to a service

Answer: B


NEW QUESTION # 86
A service desk uses triage to ensure they work on the most urgent tasks first. This sometimes causes user satisfaction issues, because low priority requests can wart a long time before anyone starts to work on them.
What is the BEST way to manage this issue?

  • A. Increase the priority of requests that have been waiting a long time and are at risk of breaching agreed service levels
  • B. Train users so that they know their requests might be delayed if there are many higher priority tasks in the backlog
  • C. Use first-in first-out prioritization instead of triage, to ensure that tasks are worked on in the order that they are requested
  • D. Recruit more service desk staff so that they are able to work on low priority requests even when there are many higher priority tasks

Answer: A


NEW QUESTION # 87
An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.

  • A. Continuous integration
  • B. Continuous delivery
  • C. Continuous deployment
  • D. Continual improvement

Answer: A


NEW QUESTION # 88
......

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