L5M9試験時間, L5M9受験準備, L5M9模擬試験最新版, L5M9試験解説, L5M9テスト内容

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CIPS L5M9 Exam Syllabus Topics:
| Section |
Weight |
Objectives |
| Lean, Agile and Responsive Operations |
15-20% |
- Lean principles: waste elimination, value stream mapping - Application in manufacturing, service and public sectors - Comparison and integration of lean and agile - Agile approaches: flexibility, responsiveness and speed
|
| Principles of Operations Management |
15-20% |
- Definition, scope and role of operations management - Linkages between operations, procurement and supply chain - Operations strategy alignment with organizational goals - Value creation, efficiency and effectiveness - Input-transformation-output model
|
| Quality Management and Performance Measurement |
15-20% |
- Quality control, assurance and improvement tools - Quality standards: ISO 9000 series and related frameworks - Measuring efficiency, productivity and customer satisfaction - Key Performance Indicators (KPIs) for operations - Total Quality Management (TQM) concepts and application
|
| Operational Risk, Sustainability and Ethics |
15-20% |
- ESG considerations in operational design and delivery - Identifying, assessing and mitigating operational risks - Sustainable operations: green practices, circular economy - Ethical and responsible operations management
|
| Process Design, Planning and Improvement |
20-25% |
- Process mapping, workflow and design principles - Capacity planning, demand management and resource allocation - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Forecasting, scheduling and inventory management - Benchmarking and process optimization
|
>> L5M9試験時間 <<
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L5M9試験はGoShikenの教材を準備し、高品質で合格率が高く、実際の試験を十分に理解しており、L5M9学習教材を長年にわたって作成した専門家によって完了します。彼らは、L5M9試験の準備をするときに受験者が本当に必要とするものを非常によく知っています。また、実際のL5M9試験の状況を非常によく理解しています。実際の試験がどのようなものかをお知らせします。L5M9試験問題のソフトバージョンを試すことができます。これにより、実際の試験をシミュレートできます。
CIPS Operations Management 認定 L5M9 試験問題 (Q64-Q69):
質問 # 64
A bread factory is introducing a 'Poka yolk' methodology to reduce defects. What will be the focus of this?
- A. staff- the reduction of human error
- B. outputs- which will be measured against strict criteria
- C. machinery- ensuring there is little to no downtime in machinery use
- D. inputs such as the quality of raw materials
正解:A
解説:
Poka Yolk is about reducing human / user errors. This is from p.134
質問 # 65
Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 7?
- A. learning and growth criteria
- B. business process criteria
- C. finance criteria
- D. customer criteria
正解:B
解説:
The correct answers are as follows:

質問 # 66
Under what circumstances would an 'intermittent operations' process be the most suitable?
- A. an organisation with low numbers of manufacturing staff
- B. many different items are produced in low quantities
- C. where quality assurance must be carried out regularly
- D. in high value, high volume production
正解:B
解説:
1 is the correct answer. Intermittent operations is when you have different products that require different product arrangements. For example when you produce several items in small batches and need to change the configuration of the machines regularly. A factory that makes boxes of chocolates will use intermittent operations as they'll produce 12 different types of chocolate to go into the boxes- they'll need to stop operations after each type is made, to then set up to make the next type. This is the opposite of continuous production, where you make one product continuously (e.g. tins of tomatoes). This is from p.13. Option 2 is incorrect as quality assurance wouldn't stop production. Option 3 is incorrect as you can have a few staff doing continuous operations. Option 4 is incorrect as a high volume would indicate this is continuous production rather than intermittent. See p.13.
質問 # 67
Paul is conducting a Quality Assessment on the products created at a fabric factory. Among other factors, he believes quality is concerned with conformance and aesthetics. Is Paul correct?
- A. Yes- other criteria include cost and speed
- B. No- quality criteria includes performance and reliability
- C. No- quality is not concerned with aesthetics
- D. Yes- other criteria include performance and reliability
正解:D
解説:
Firstly the statement is true- so discount options 3 and 4. Then between 1 and 2, 2 is incorrect because cost and speed are NOT characteristics of quality. Quality is concerned with; performance, features, reliability, conformance, durability and aesthetics - Garvin (1987). P.76
質問 # 68
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 8?
- A. communication gap
- B. delivery gap
- C. satisfaction gap
- D. standards gap
正解:C
解説:
The correct answers are as follows:

質問 # 69
......
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